Blackcore Support Script

Modified on Wed, 06 Dec 2023 at 02:15 PM

The Blackcore support script collects system information from Linux systems to aid in diagnosis of customer problems.

Please run the script when instructed by our support team, or when submitting a new ticket.


  • Copy the script to your Linux host via preferred method.

Download Link

wget -O
  • Make sure the script is executable
chmod +x
  • Run the script via
  • Once run please upload or send us the collected "blackcore.[serial].[timestamp].log" - See example below:

The script has additional run modes like so:

To get usage, try './ --help'

Usage: [OPTION]

--help              -h         Print usage info
--directory <dir>   -d <dir>   Log output to directory dir (default /logs/)
--filename <fn>     -f <fn>    Log output to filename fn (default bc.<serial>.<datetime>)
--serial            -s         Print serial number then exit
--dont-compress     -!         Do not compress output to .tar.gz archive

-a         Do not output all info (used with below options)
--dmi                 r         Output DMI info
--network             n         Output network info
--os                  o         Output OS info
--dmesg               m         Output dmesg info
--ipmi                i         Output IPMI info
--pcie                p         Output PCIE info
--hardware            w         Output hardware info
--sfboot              b         Output sfboot info

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article